Shipping Policy

At Silky, we understand that our customers are the heart of our business.

Our goal is to ensure that every customer has a positive experience with us. We take great pride in the quality of our products and the level of service we provide. To make sure your shopping experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. Transparency is key to building trust with our customers, and we want to ensure that you fully understand our shipping terms.

ORDER AND SHIPPING CONFIRMATION

After placing an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with all the necessary details about your order, including:

  • Tracking number
  • Courier partner
  • Estimated delivery date

Please check your spam folder if you do not receive these emails.

PROCESSING TIME AND SHIPPING SCHEDULE

We kindly ask you to allow up to 1-3 business days to process your order before it is shipped. Please note that processing time is separate from shipping time. Therefore, the total delivery time includes both processing and shipping.

Additionally, please be aware that we ship orders exclusively on business days (Monday through Friday). Any orders placed over the weekend or during public holidays will be processed on the next business day.

DELIVERY TIMES WORLDWIDE

Our standard delivery time for all orders worldwide is 4 to 7 business days. This timeframe may vary slightly depending on the destination country, local customs processing, and courier service availability.

We do our best to ensure timely delivery, but unforeseen delays (such as customs clearance or peak shipping periods) may occasionally occur.

COURIER PARTNERS AND TRACKING

When you place an order with Silky, we work with reliable courier companies to ensure that your package is delivered on time and in good condition.

Once your order has been shipped, we will send you a shipping confirmation email with a tracking link. You can use this link to track the delivery of your package.

Please note that the delivery timeframe provided in the email is an estimate and may vary depending on your location and courier availability. Also, tracking information may take 1-4 days to update on the courier's website.

PACKAGING VARIATIONS

Please note that our packaging may vary depending on the country of delivery and the weight of your order. This is due to logistics optimization and regional shipping requirements. While we always ensure that our products are securely packaged, slight variations in external packaging may occur depending on shipping regulations and efficiency standards in each country.

SHIPPING DELAYS & LIABILITY

While Silky partners with reputable courier companies, we cannot guarantee delivery within a specific timeframe. If there are any shipping delays or issues, our team will work with you to resolve the issue as soon as possible.

However, Silky is not liable for any shipping delays or issues that may arise during the delivery process.

For any questions or concerns, please contact our support team at hello@wearsilky.com.